Episodes

See our recent episodes below or watch them all on YouTube.

Season 4

Season 3

Recent Events

Product Experimentation

Trends that have to stop

Recent Episodes

Some episodes from the last couple of years

About our new Shorts series: CRO TMI

Veteran experimenters, Rommil Santiago and Tracy Laranjo, decided to approach CRO interviews in a new direction with their new series entitled CRO TMI. In this short, rapid fire format, Rommil and Tracy answer questions that folks are often too shy to ask and share more detail than most people care to share - giving listeners insight into what it's REALLY like to be an experimenter.

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Navigating App Optimization with Ekaterina Gamsriegler

Ekaterina (Shpadareva) Gamsriegler, a seasoned growth and marketing expert, shared her insights on mobile app experimentation. Here are 5 key takeaways: Mobile experimentation is more complex: Release cycles are longer, and dependencies on app versions can slow down learning. Think beyond the app: Experimentation should encompass ads, store listing pages, and the app itself. Borrow insights from other areas: Use data from paid advertising to inform store listing optimizations. Interconnectivity is key: Changes in one area can impact others. Strong stakeholder management is crucial. Document everything: Detailed documentation helps track results and avoid surprises.

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Building Your CRO Brand with Tracy Laranjo

Tracy Laranjo shares learnings from years of growing her career with Suchita Srinivasan, here are some key takeaways: 1. CRO vs Experimentation: CRO focuses on driving performance and results, while experimentation centers around decision-making and validating ideas. 2. Agency vs In-House: Tracy’s journey highlights the benefits of agency experience for rapid skill development and exposure to diverse challenges. 3. Building Your Experimental Brand: Don’t be afraid to be yourself online, even if it’s not the typical thought leader persona. 4. Adapting to Constant Change: Focus on fundamentals and building your skills; stay curious and open to new developments, but don’t fear the future. 5. CRO is for Everyone: While AB testing requires scale, CRO encompasses qualitative research and user interviews, making it accessible for businesses of all sizes.

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Have a narrow and well-defined ICP with Dr. Else van der Berg

Dr. Elsa van der Berg, a B2B SaaS product management expert, shares some key advice: Don’t try to build for everyone. ICP discrepancies are a common problem. ICP descriptions need to be evidence-based. Embrace focused testing. Understand the difference between signal and noise: Not all feedback is actionable. Focus on pain points that users have actively tried to solve.

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Product pages are the Grand Central Station of conversions with Rishi Rawat

We recently had the pleasure of chatting with Rishi, a Shopify product expert. Here are 5 key takeaways for optimizing your product pages: 1) Product pages are the Grand Central Station of conversions. They’re where buyers make the decision to buy or leave. 2) Pop-ups aren’t as effective as you think. Focus on valuable content, not annoying interruptions. 3) Content is king (but don’t be afraid to go long!). Detailed product descriptions are more effective than short ones. 4) Build trust above the fold. Establish your company’s credibility before highlighting product features. 5) Understand the filters buyers use. Address common concerns like “too good to be true” to build confidence.

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Speak the language of Profit with Ilan Hurwitz

Black Friday is coming, and the pressure is on. But don’t worry, Ilan Hurwitz has some expert advice to help you navigate the chaos. Here are five key takeaways from his chat with Tracy Laranjo: 1) Start now! Don’t wait until the last minute to get buy-in and start testing. 2) Speak the language of profit. Showcase the ROI of CRO to your stakeholders, focusing on increasing conversions and profits. 3) Don’t be afraid to experiment. Test offers, product placements, and even email campaigns outside of standard website A/B testing. 4) Focus on the customer journey. Don’t just look at your website. Analyze customer service tickets, reviews, and LTV to identify areas for improvement. 5) Think beyond discounting. Explore creative offers like gift with purchase, cross-sells, and subscription incentives to boost sales. Get ready to conquer Black Friday!

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Leadership buy-in is essential with Lukas Vermeer

Experimentation is a journey, not a destination. Don’t expect to build a culture of experimentation overnight.Cross-functional teams are critical. Breaking down silos and bringing together engineers, product managers, and designers will create a unified vision and drive faster iteration.Leadership buy-in is essential. A top-down approach to embedding experimentation ensures everyone is on board and resources are allocated strategically.Don’t underestimate the importance of organizational rhythms. Establish clear processes and structures to ensure smooth collaboration and avoid friction.Embrace the growing pains. Change is rarely easy. Be prepared for challenges and celebrate milestones along the way.

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Uncovering Solution Bias with Iqbal Ali

In this podcast episode of Experiment Nation, hosted by Charlotte Bomford, guest Iqbal Ali, an experienced web designer, researcher, and comic book writer, discusses the concept of solution bias and the importance of identifying underlying problems before diving into solutions. Ali emphasizes using AI to help understand problem landscapes, avoiding hastily jumping to solutions, and improving experimentation processes. The conversation covers techniques like premortems and frameworks to minimize potential issues and ensure experiments address real user problems. Ali highlights the collaborative potential of AI tools in maintaining the connection between problem statements and solutions, advocating for a more thoughtful approach to A/B testing and problem-solving in product development.

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Optimizing organizational processes with Ruben de Boer

Ruben de Boer, a lead consultant at Online Dialogue and the founder of Conversion Ideas, shares his approach to conversion rate optimization (CRO) and experimentation. With 15 years of experience, Ruben emphasizes the importance of data-driven decision-making and understanding human behavior. He highlights the shift from focusing solely on digital products to also optimizing organizational processes. Ruben provides insights into the challenges of implementing experimentation in organizations, the need for higher management support, and the significance of aligning with colleagues' goals and motivations. He advocates for a research-driven approach, continuous feedback, and fostering an experimentation culture within teams to drive better results.

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Watch our Product Experimentation Event

It's a wrap - Experiment Nation's Product Experimentation event may be over but you can still watch it all. A huge thanks to all our amazing speakers: Ellie Hughes ?Aarushi Raizada ?Stefanie Grimmling ?Anastasia Shvedova ?Olga Kosyreva ?Marilyn Koutsonikolas ?Jyoti Malec ?Dennis Nederlof ?Marylisa Santos With over 9K views, it has been one of our most successful events ever! Thanks to everyone who took the time to watch.

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Growth cannot be siloed featuring Tymur Donets

Tymur Donets, a seasoned Growth PM and experimentation consultant, shared some powerful insights during his Experiment Nation talk. Here are five key takeaways:Growth PMs are holistic: Don’t be siloed! Growth PMs work across the entire customer journey, ensuring marketing and product teams are aligned.Commercial awareness is key: Both Growth PMs and CROs must understand the business impact of their work and how it contributes to the bottom line.Empathy is vital: CROs need to understand the pressures their PM colleagues face and proactively offer support.Leverage your expertise: If you’re a CRO, consider specializing in Growth PM to expand your impact and skillset.Transparency is key: Clear communication between teams helps everyone understand their roles and collaborate effectively.

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CRO isn’t just for marketers with Kelly Wortham

Kelly Wortham dropped some serious knowledge bombs in our recent Experiment Nation chat. Here’s what stood out: - CRO isn’t just for marketers: Lawyers, project managers, even developers can thrive in this field. It’s all about a love of learning and adaptability. - Don’t underestimate the power of mentorship: Kelly has THREE mentors, each focusing on different aspects of her career. Find your own advisors to help you grow! - Certifications are nice, but experience trumps all: While CXL is great, hands-on testing platform experience is the real deal. - UX psychology is CRUCIAL: Understand your users’ motivations and behaviors to create truly effective tests.

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Don’t rely on macro goals with Gursimran (Simar) Gujral

Simar, CEO and Founder of OptiPhoenix, shared invaluable insights on A/B testing and CRO at Experiment Nation. Here are 5 key takeaways: Don’t rely solely on macro goals: Micro goals reveal user behavior, driving better testing strategies and informing future hypotheses. Iterative testing trumps scrapping: Learn from failed tests by adjusting hypotheses and running new experiments, boosting your win rate. QA is critical but often neglected: Invest time in thorough QA, ensuring your test is accurate and integrated correctly. Outsourcing AB test development can be beneficial: Consider outsourcing for faster scale-up, access to expert resources, and reduced development burden. Prioritize experimentation within your workflow: Make A/B testing an integral part of your product development process, leading to better decisions and faster results.

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Navigating Experimentation at Startups with Avishek Basu Mallick

Avishek Basu Mallick, a Senior PM at CheapOair talks about: - Experimentation at scale: Even with high traffic, rigorous experimentation is crucial. - Idea generation: User research, NPS surveys, and internal stakeholders are valuable sources of experiment ideas. - Communicating progress: Regular updates with leadership build trust and ensure alignment. - Personalization is nuanced: Distinguish between customization, segmentation, and true personalization. - Generative AI’s potential: Explore its use for simplifying the travel planning experience.

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People are the biggest challenge featuring Michael St Laurent

Michael St Laurent, a seasoned CRO expert, shared his insights on large-scale testing Here are 5 key takeaways for marketers: Prioritization is key: Large-scale testing requires prioritizing tests based on potential impact and aligning with overall business goals. AI is the future, but humans guide it: Mike emphasizes the power of AI in automating processes and analyzing data, but highlights the importance of human expertise and guidance. Data quality is crucial: AI models rely heavily on the quality of data. Invest in building a robust data infrastructure to ensure accurate results. People are the biggest challenge: Navigating internal politics and managing stakeholder expectations is often the biggest hurdle for large-scale testing. Building a testing culture is a win: The ultimate goal of large-scale testing is to create a data-driven culture that fosters continuous improvement and better user experiences.

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Start Small and Stay Curious featuring Ellie Hughes

Ellie Hughes, a top CRO expert and Experimentor of the Year, shared some incredible insights in her recent Experiment Nation interview. Here are 5 takeaways to boost your experimentation game:- Start Small and Stay Curious: Ellie emphasizes that experimentation is a journey, not a destination. Start small, stay curious, and never stop learning!- Prioritize Value, Not Tasks: Focus your time on activities that truly drive client value, like uncovering insights and ideation, rather than spending hours on tedious tasks.- Set Clear Expectations: Clearly define reporting timelines and communicate about peeking, managing client expectations, and setting the stage for success.- Embrace Iteration: Experimentation is an iterative process. Be open to changing your process, adapting to new learnings, and continuously improving.- Maximize Impact Through Big Ideas: Larger changes can be easier to detect, resulting in faster results and more impactful growth. Encourage clients to think big!

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Using measurement to test on low-traffic sites featuring Chris Mercer

Join us for a deep dive into conversion rate optimization on low-traffic sites with these actionable insights Chris MercerMeasure before optimizing: Understand the current user journey and behaviors to identify areas for improvement.Test sequentially: Iterate faster on low-traffic websites by testing changes sequentially instead of using AB tests.Focus on the right metrics: Prioritize actions that drive meaningful outcomes, such as lead generation or revenue.Listen to the market: Gather user feedback to inform your optimization strategy and meet their needs.Automate measurement: Leverage Google Analytics 4 to collect and analyze data effectively to guide decision-making.

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Build a Learning Library featuring Nick Murphy

Discover the power of experimenting to learn and win! ?Nick Murphy shares his expertise on building learning libraries. Here are 5 key takeaways:- Learning libraries capture the “why” behind successful and unsuccessful tests.- Organize your learning library with consistent and digestible fields.- Use “broad” and “specific” learning columns for a layered understanding.- Encourage cross-team collaboration by sharing insights company-wide.- Learning libraries foster a culture of experimentation and growth.

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How To Build An Unstoppable Alliance With CX Feat. Courtney Leblanc

In this episode, senior customer experience leader, Courtney LeBlanc, reveals the ideal partnership between CX and experimenters and shares invaluable insights on:Forging powerful partnerships between CX and experimentersNavigating the daily demands of a CX leaderSimplifying CX workflows with customer insights... and so much more!Don't miss out on this enlightening conversation from an expert in the CX game!

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