Veteran experimenters, Rommil Santiago and Tracy Laranjo, decided to approach CRO interviews in a new direction with their new series entitled CRO TMI. In this short, rapid fire format, Rommil and Tracy answer questions that folks are often too shy to ask and share more detail than most people care to share - giving listeners insight into what it's REALLY like to be an experimenter.

Ekaterina (Shpadareva) Gamsriegler, a seasoned growth and marketing expert, shared her insights on mobile app experimentation. Here are 5 key takeaways: Mobile experimentation is more complex: Release cycles are longer, and dependencies on app versions can slow down learning. Think beyond the app: Experimentation should encompass ads, store listing pages, and the app itself. Borrow insights from other areas: Use data from paid advertising to inform store listing optimizations. Interconnectivity is key: Changes in one area can impact others. Strong stakeholder management is crucial. Document everything: Detailed documentation helps track results and avoid surprises.

Tracy Laranjo shares learnings from years of growing her career with Suchita Srinivasan, here are some key takeaways: 1. CRO vs Experimentation: CRO focuses on driving performance and results, while experimentation centers around decision-making and validating ideas. 2. Agency vs In-House: Tracy’s journey highlights the benefits of agency experience for rapid skill development and exposure to diverse challenges. 3. Building Your Experimental Brand: Don’t be afraid to be yourself online, even if it’s not the typical thought leader persona. 4. Adapting to Constant Change: Focus on fundamentals and building your skills; stay curious and open to new developments, but don’t fear the future. 5. CRO is for Everyone: While AB testing requires scale, CRO encompasses qualitative research and user interviews, making it accessible for businesses of all sizes.

Dr. Elsa van der Berg, a B2B SaaS product management expert, shares some key advice: Don’t try to build for everyone. ICP discrepancies are a common problem. ICP descriptions need to be evidence-based. Embrace focused testing. Understand the difference between signal and noise: Not all feedback is actionable. Focus on pain points that users have actively tried to solve.

We recently had the pleasure of chatting with Rishi, a Shopify product expert. Here are 5 key takeaways for optimizing your product pages: 1) Product pages are the Grand Central Station of conversions. They’re where buyers make the decision to buy or leave. 2) Pop-ups aren’t as effective as you think. Focus on valuable content, not annoying interruptions. 3) Content is king (but don’t be afraid to go long!). Detailed product descriptions are more effective than short ones. 4) Build trust above the fold. Establish your company’s credibility before highlighting product features. 5) Understand the filters buyers use. Address common concerns like “too good to be true” to build confidence.

Black Friday is coming, and the pressure is on. But don’t worry, Ilan Hurwitz has some expert advice to help you navigate the chaos. Here are five key takeaways from his chat with Tracy Laranjo: 1) Start now! Don’t wait until the last minute to get buy-in and start testing. 2) Speak the language of profit. Showcase the ROI of CRO to your stakeholders, focusing on increasing conversions and profits. 3) Don’t be afraid to experiment. Test offers, product placements, and even email campaigns outside of standard website A/B testing. 4) Focus on the customer journey. Don’t just look at your website. Analyze customer service tickets, reviews, and LTV to identify areas for improvement. 5) Think beyond discounting. Explore creative offers like gift with purchase, cross-sells, and subscription incentives to boost sales. Get ready to conquer Black Friday!

Experimentation is a journey, not a destination. Don’t expect to build a culture of experimentation overnight.Cross-functional teams are critical. Breaking down silos and bringing together engineers, product managers, and designers will create a unified vision and drive faster iteration.Leadership buy-in is essential. A top-down approach to embedding experimentation ensures everyone is on board and resources are allocated strategically.Don’t underestimate the importance of organizational rhythms. Establish clear processes and structures to ensure smooth collaboration and avoid friction.Embrace the growing pains. Change is rarely easy. Be prepared for challenges and celebrate milestones along the way.

In this podcast episode of Experiment Nation, hosted by Charlotte Bomford, guest Iqbal Ali, an experienced web designer, researcher, and comic book writer, discusses the concept of solution bias and the importance of identifying underlying problems before diving into solutions. Ali emphasizes using AI to help understand problem landscapes, avoiding hastily jumping to solutions, and improving experimentation processes. The conversation covers techniques like premortems and frameworks to minimize potential issues and ensure experiments address real user problems. Ali highlights the collaborative potential of AI tools in maintaining the connection between problem statements and solutions, advocating for a more thoughtful approach to A/B testing and problem-solving in product development.